A few weeks ago I bought a new mattress for my apartment in Hollywood, but I wasn't really happy with it. So I called the manufacturer, who immediately sent me an employee. I then told him about my problem, which only occurred when I had sex with my husband on the mattress. The man was totally helpful and immediately offered to recreate the problem with him - including a good creampie... I was totally thrilled with the service. Customer service and satisfaction are very important here.